FAQs

The recording and functioning of the camera depends on a good SD card.
When using it in a car, there are some special requirements, for example, the temperature can quickly rise to 50-60 C in summer, and the camera is exposed to constant shocks and vibrations.
Use a 'Class 10' SD card from a well-known brand (no counterfeits!) and with a capacity of 32 to 256 GB (camera dependent, see under “How much can I record?”

Always check that you have the latest firmware on your camera.
The latest firmware can be found under the relevant camera.

For all cameras:

Micro SD card
Class 10
V30
U3

NOTE “U3” and a WRITE SPEED of at least 45 MB/s

Most SD card manufacturers advertise a high READ speed, but it is the WRITE speed that matters.

If you have the best camera on the market, you should also use the best SD card on the market!

Cheap cards are usually expensive, lead to crashing of the recordings, crashing of the camera, and loss of saved files. In other words frustration, and that is not the fault of the camera!

Dash Cams place different technological demands on an SD card than any other device, such as a cell phone or computer.

The environment inside a dashcam is extremely hostile, temperatures can reach 50-60 C in summer, shocks and vibrations are constant and the constant loop recording requires an SD card specifically made for the task.

SD cards from other brands seem to work effectively at first, but failures usually occur after prolonged use, which can be days, weeks or months. The worst case is that you only notice a failure after an incident has occurred and you needed the footage.

Roadangel has specially designed SD card to meet the needs of our Dash Cams, we work directly with the factory to ensure the consistency of the SD card quality. To ensure this quality, we have been monitoring and developing their performance with our Dash Cams for years.

The roadangel sd cards are produced according to “Industrial Grade”. This results in a very small read/write error percentage that “normal” sd cards cannot match.

Due to the differences in technology, an SD card that works with a mobile phone or computer will not necessarily work well with a dash cam. The main differences and selling points between all SD cards are the storage size (32GB, 64GB, 128GB etc.) and the READ speed .
READ speed is not that important when it comes to dash cams, as a dash cam WRITES data to the SD card while recording. in other words, WRITE speed is important.

The ability to consistently maintain a high write speed is why Roadangel SD cards are designed to perform better than any other SD card. Any drop/fluctuation in the WRITE speed on the SD card will cause the dashcam footage to buffer and in some cases stop recording completely.
Years of research and design allow our SD card controller and SD card firmware to meet the demands of our Dash Cams where other SD cards cannot.

A suitable SD card is absolutely necessary.

Unfortunately, the above has the consequence that the roadangel sd cards are a bit more expensive in the market. After all, quality has its price.

It is still best to format the SD card occasionally – for a heavy user this would be every two weeks, for a light user this would be once a month.

If you choose a different card:

The write speed must be at least 45MB/s.
(Roadangel cards go up to 70 MB/s)

Our Technical Department has performed various practical tests with, for example, a Samsung Evo Plus 128gb/A2/U3/v30 SD card:

The actual measured speeds were:
Read speed 90MB/s
Write speed 13.5MB/s

and is therefore NOT suitable and will sooner or later cause malfunctions.

The Halo Go, Drive and Pro have Wi-Fi connectivity for use with the Halo smartphone app. First, make sure your dash cam is turned on and once you have download the app from the Appstore or Playstore go to your phones Wi-Fi settings and find the Halo dash cam. The default Wi-Fi password is 1234567890.

The Halo Go, Drive and Pro have the ability to format the SD card using the Halo smartphone app. Using the Halo smartphone app, once connected to the camera go to Settings > Camera Settings > Camera Storage Management. From this screen you can format the SD card.

The old files are overwritten anyway, so how can the SD card become full?

The dashcam automatically deletes the oldest file and replaces it with a new one. This way you always have the most relevant data on your SD card. You can get this error for two reasons.
1 Either because the SD card is not working properly and overwriting the full card is no longer possible,
2 or because the card is filled with protected files.
A protected file is protected against overwriting, this could be a file resulting from parking mode or from a collision/shock while driving.

1. Use a 'Class 10′ SD card from a well-known brand (no counterfeit!) and with a capacity of 32 to 128 GB.
2. If you are using a compatible SD card and still getting this error, check the Halo App to see what the G-sensor is set to. “Medium” is the default setting. If you are getting too many protected files, you can select Low. Don’t set the G-sensor to high too soon, or the Cam will already take a protected shot when you drive over a speed bump.

Format the SD card to delete unwanted protected files every 2 to 3 weeks, depending on how much you drive and the capacity of the SD card.

If you have enabled the parking function:

• The car is parked
• If motion/shock is detected, the Dash Cam will turn on and make a secure recording for 30 sec or 2 minutes.
  So this also happens:
• When you close the door or tailgate before driving away.
• When you are parked along a busy road and heavy trucks drive past.
• When there's a car parked close to you that slams its door shut.
• For all other excessive vibrations/shocks
• NB the parking function has to be sensitive otherwise the cam will not wake up if someone actually bumps into it.

Formatting is easy via the Halo Playback App.

Using the Halo smartphone app, once you are connected to the camera, go to Settings > Camera Settings > Camera Storage Management. From this screen you can format the SD card.

NB:

All files will be deleted, including protected files.

Turn the camera OFF before removing or inserting the SD card to reduce the possibility of damage to the memory card and stored files.